Shea butter is susceptible to hot and/or warm temperatures so it is important to ensure that you are available to receive your product when it is delivered. If product melts as a result of exposure to extreme temperature, re solidify by refrigerating. Product softening does not change benefits to the skin.
All orders received after 8AM will be processed within 2 business days. Orders placed on Friday after 8 AM EST are processed on the following Monday. Our customer care team will contact you if we need additional information for credit verification.
We currently use both USPS Postal Service to deliver your orders. Standard shipping is usually 5-7 business days from ship date depending on your destination.
Please be sure that the address you chose to ship to is a secure address where someone will be present to receive items. We are not reasonable for lost of packages that are being shipped out after it has left our facility. An e-mail will be sent to you with a shipping confirmation from USPS which will give you a tracking number for your order. To track your package, visit USPS.com